Abuse report

HG-HOSTING operates an abuse management service (abuse desk) responsible for handling any report relating to content or behaviour that is unlawful, malicious or contrary to our Acceptable Use Policy (AUP) involving a resource hosted on our network or an IP address within our range 95.170.26.0/24.

Any report must be sent by email to:

abuse@hg-hosting.fr

This address is dedicated exclusively to abuse handling. Sales, technical support and billing requests are not handled here and must go through the dedicated channels (client area, tickets).

You can send us your report directly through this form. A ticket is created automatically in our abuse desk and routed to the relevant team. For large attachments, provide a link or write to abuse@hg-hosting.fr.

To allow your report to be handled quickly and effectively, please include :

• The IP address concerned (or the domain name / URL) ;
• The exact date and time of the incident, with the time zone (UTC preferred) ;
• The nature of the abuse (spam, phishing, malware, denial of service, infringement of rights, etc.) ;
• The evidence : raw logs, full email headers, screenshots, samples - untruncated ;
• Your contact details for follow-up.

Automated reports in the standard format (X-ARF / ARF) are accepted and handled as a priority.

Each report receives an automatic acknowledgement with a case number. Our teams qualify the report, identify the customer concerned and take the appropriate measures: request for remediation, warning, restriction, or immediate suspension in the event of a serious threat or manifest illegality.

Indicative timeframes

• Critical abuse (CSAM, active phishing, malware, ongoing attack) : handled without delay, 24/7 ;
• Other abuse : within 72 business hours.

In accordance with our legal and contractual obligations, we do not disclose the identity of our customers to the reporting third party ; we act as an intermediary between the complainant and the customer concerned.

The following are handled, without this list being exhaustive:

• Spam (spam), unsolicited bulk mailings, sender spoofing ;
• Phishing (phishing), fraudulent pages, brand impersonation ;
• Distribution of malware, command & control, botnets ;
• Denial-of-service attacks (DoS/DDoS), scans and intrusions ;
• Infringement of copyright and related rights ;
• Content that is manifestly unlawful within the meaning of the LCEN ;
• Any violation of our AUP.

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN), the notification of manifestly unlawful content to the host must, in order to be admissible, include the elements provided for by law: date of the notification ; identity of the notifying party ; description of the disputed facts and their precise location (URL) ; reasons why the content should be removed (legal provisions and factual justifications) ; and a copy of the correspondence sent to the author or publisher of the disputed content requesting its removal, or proof that the latter could not be contacted.

Any abusive notification or one containing inaccurate content with the aim of obtaining a removal may engage the liability of its author.

Judicial requisitions and requests from a legally authorised authority are handled diligently. They must be sent to abuse@hg-hosting.fr (subject "REQUISITION") together with the legal references and proof of the requester’s standing.

HG-HOSTING retains connection logs in accordance with the applicable regulations and its Privacy Policy, solely for the purposes provided for by law (security, fighting abuse, responding to requisitions). This data is disclosed only to legally authorised persons.